Jacques Werth

 

The fastest way to find the sales position you want is to use methods that are different from what others are doing.  Sales managers want salespeople who are smart and confident enough to apply their prospecting and selling skills to find a sales position.

If you were trained in High Probability Prospecting, then here is an outline of how you might use it to find the position you want:

  • Do a search on the Internet or with a list broker and make a list of all of the companies that look attractive to you and that you believe employ people with your skill set.  Be sure to get the names of their sales executives.  Make it a big list – at least 300 sales managers.  Be sure that your list is sorted by job titles and has phone numbers.  Many community libraries have access to list brokers and can provide you with free lists.  Ask the research librarian.
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  • Design a clear and very concise Prospecting Offer that is intended simply to find someone who wants to hire someone like you.  Here is an example.
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    “This is Jane Salesperson.  I’m an experienced, conscientious salesperson in the xyz field.  I can find and make appointments with prospects that want your products and services and close many of them.  Is that the kind of salesperson you want for your department?”
     
    Your prospecting offer should contain no more than 45 words (fewer is better), and should be simple and direct.
     
  • Call all the sales managers of the companies on your list.  If you don’t have their direct-dial numbers, it’s easy to get connected to someone in the sales department who will look it up for you.  It works to tell them, “I need your help.”
  •  
  • Present your prospecting offer.  If the manager says he/she does not need anyone, you say “Are there any other sales managers in your company who do?”  If not, you say “okay, good bye.”  Do not try to sell your way into an appointment.
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    If the manager asks you to send your résumé, you say, “I don’t put my résumé in the mail.  I’ll bring it with me if you want to meet me.  Do you want to set up an appointment?”
     
    If the manager tells you to contact the HR department, you say “Okay, good bye.”  Do not contact HR.  Do not send them your résumé.  Résumés are processed by computers, and the odds are too great that you will get dumped into the “rejected” file – permanently.
     
    If the manager says “yes”, you ask “when?”  However, be prepared to handle a preliminary telephone interview.  Have a list of questions you want answered before you will commit to the appointment.
     
  • Do not accept the first offer you get unless it’s the best position you could hope for.  The people who use this system usually get from two to four offers within a month.  Thus, it is generally better to ask for a couple of weeks to think it over.
  •  
  • You will probably reach between 10% and 15% of the sales managers you call.  Just keep dialing.  The average person who uses this system can do about 60 calls per hour.  Once you have it down to a routine, dialing 200 numbers per day and reaching 20 to 30 sales managers is pretty easy.  The biggest mistake you can make is to spend your time talking with someone who did not say “yes” to your prospecting offer.
  •  
  • You can reach most of your list within 2 or 3 weeks.  Then, start to call all of them again.  You are likely to get at least as many positive replies during your second round of calls as you did on the first.  When you finish the list a second time, start over again.  Just keep going.  It works best if you change your offers so that each prospect hears at least 3 different offers before you begin to repeat yourself.

Prospecting Tip:  Many sales managers are in their offices on Saturday mornings without their gatekeepers.

Remember, if you are willing to take “No” for an answer each time you call, you will find more “Yes” answers sooner.

Posted by Jacques Werth at 9:54 pm
 

by Jacques Werth and Carl Ingalls

The two most important decision making factors for the vast majority of people who are making a significant buying decision are:
  1. How much do I TRUST this salesperson?
  2. How much do I RESPECT this salesperson?

How do you get your prospects
to trust and respect you?

Showing your testimonials, reference letters, and independent testing laboratory reports will not get most people to trust you. If they haven’t decided to trust you yet, they aren’t ready to trust your documentation.

Showing a deep interest in their problems is not the answer either. They know that you are looking for a problem that your products or services can solve.

Talking about their problems intelligently to show your expertise will not get the prospect’s respect. They have to feel that they respect you before they can respect your suggestions.

How do you get your prospects to trust and respect you?

What if trying to “get” someone to trust and respect you is what causes people to not trust you and to not respect you?

Posted by Jacques Werth at 2:20 pm
 

Many salespeople have been taught that they should know as much as possible about a prospect before they make a prospecting call.  Depending on the type of prospects that you are calling, the research could take between five minutes and perhaps forty-five minutes.  All that, for a call to someone who is far more likely to say “No” than “Yes.”

You should generally do only as much research as it takes to get the name and phone number of the prospect before you call.  In most cases that means that you must define who is most likely to have a need for your type of products and services, and the money to buy what you are selling.  Therefore, you must make a list of all of the demographics of your ideal customers and prospects.

If your market is consumers, some of those demographics could be:  age, family status, income, net worth, zip code, etc.

If your market is business, or institutional, some of those demographics could be:  industry, job title, size of company, number of employees, etc.

Once you have the list, contact a reputable list broker and buy a prospecting list of about 750 prospects, complete with phone numbers.  The costs may range from 11¢ to 45¢ per name.

That is all the knowledge you will need to call the people on your list and offer them your product or service.  Once you have presented your offer, most of them will say “No”.  All that means is they are not ready to buy now.  In some cases they will tell you that you are talking to the wrong person and they will give you the name of someone else to call.  In some cases they will say “Yes”.  Once you have set up an appointment with a prospect, that is the time to do research on whom you are going to meet.

Posted by Jacques Werth at 10:32 am
 

The next High Probability Selling Workshop starts on Wednesday 29 July 2009.  This workshop covers the High Probability Selling process and a basic understanding of how it works.  There will be one workshop session per week for six weeks, and exercises will be assigned between sessions.   Sessions will be every Wednesday from 10:30 AM to noon (Eastern Time, USA).  Tuition is $775 (USD) per participant.

  • Small group interactive sessions via teleclass led by a certified HPS instructor (Jacques Werth). 
  • These are 100% interactive discussion format, and therefore each workshop is limited to 10 participants.   All sessions are live, with no pre-recorded information.
  • Sessions are held once per week, and are approximately 90 minutes in length.
  • Action steps are assigned between sessions to provide real world “learn by doing” and practice opportunities for each part of the process.
  • Each session is an interactive blend of instruction, covering the fundamentals of the High Probability process and tools.  It includes role-playing and coaching based upon the students’ experience while implementing the process.
  • A complete workbook and materials will be mailed to you before the workshop begins.

For more information, you may visit our website at www.HighProbSell.com

To enroll in this workshop, you may order online (click here), or call 800-394-7762, or email jacquesw@highprobsell.com.

Posted by Jacques Werth at 9:56 pm
 

Information Overload results in the average American being exposed to over 12 million informational messages per year.  The vast majority of those messages get filtered out before they ever reach a conscious mind. 

Five-Step Buying Decision Model, developed circa 1950
AIDCA = Attention, Interest, Desire, Conviction, and Action

Those people that perceive they have a need for the benefits of your products and services open their mental filters to “solutions” that have the potential to satisfy those needs.  They have already gone through Attention, Interest, and Desire before you showed up.  Then, it is a matter of which of their needs has top priority.  That makes them into High Probability Prospects, or not. 

A High Probability Prospect is someone who needs, wants, can afford, and is ready to buy now whatever it is that you are selling.  We do not spend time with anyone who does not meet these criteria. 

A High Probability Prospect already has Attention, Interest, and Desire.  We verify this during the initial steps of the sales process.

When you spend your time only with High Probability Prospects, your primary focus is on the Conviction and Action steps.  You will close many more sales than your competitors who are spending their time on the Attention, Interest, and Desire steps.

Posted by Jacques Werth at 3:01 pm
 

Human behavior has changed considerably in the past fifty years.  One of the primary drivers has been Information Overload.  In 1975 it was estimated that the average US citizen was exposed to an average of 200 informational messages a day.  By 1984, after the advent of the personal computer, a joint study by a few universities said it had jumped to 1450 informational messages per day; and more recent estimates are much higher.  The odds are that anything anyone is interested in will have been exposed to them within any given year. 

The average educated person is far more sophisticated now.  Most people have developed automatic sales resistance reactions.  That is why typical cold-calling techniques have become inefficient and warm-calling is becoming effective. 

What has not changed in human nature is that almost everyone makes decisions emotionally and then justifies their decisions with logic.  Yet, almost all selling systems are still based on logical ways of “moving” people’s minds through the Five Step Buying Decision Model (AIDCA = Attention-Interest-Desire-Conviction-Action).  Pretty soon someone will add a P (for Pain) to “modernize” that scheme.  Nevertheless, Needs Selling systems create negative emotional reactions, which then must be overcome before a sale can be made. 

Most of the best salespeople have discovered major sales process improvements that adjust to the new behaviors as follows:

  • They find and make appointments only with prospects who are ready, willing, and able to buy their products and services.
  • They develop deep personal relationships of mutual trust and respect with their prospects during the first meeting.
  • They determine the prospect’s buying intentions and capacity, and their conditions of satisfaction.
  • They arrive at mutual agreements and mutual commitments that culminates in a sale.
  • They temporarily disqualify the prospect at any time during the sales process if they are not committed to getting to a closed sale. 
Posted by Jacques Werth at 3:45 pm
 

Do you really know what the most successful ones actually do?

by Jacques Werth and Carl Ingalls

Most salespeople say they will do “whatever it takes” to make a sale.  They think this means they should work longer, harder, and be more persuasive.  The vast majority of average performers believe in and practice some form of persuasive selling.  They do it the best way they know how and they work very hard at it.

However, that is not what the most successful salespeople do.  They sell very differently from the rest, and they do it with much less effort. 

We have observed and documented the practices and attitudes of hundreds of the most highly successful salespeople – the top one percent by sales volume – in twenty-three industries.  We watched and listened while they interacted with nearly two thousand prospects and customers, and we took careful notes.  We discovered that very few of them can articulate their sales processes and attitudes because they sell intuitively and “do their own thing”. 

We analyzed our notes to determine what the most highly successful salespeople actually do that the rest of the salespeople do not do.  We compiled their methods and attitudes into a process that can be taught to other salespeople.  We call this High Probability Selling. 

We have found that many of the less successful salespeople truly are not willing to do what the most successful salespeople do.  They are not willing to abandon their beliefs in persuasive selling, and adopt the practices and attitudes of the most successful salespeople. 

But some are ready for a big change.

Posted by Jacques Werth at 10:14 pm
 

An earlier version of this article was posted on Business Insurance Agents on 12 March 2009.

Suppose you are watching a James Bond movie and Agent 007 says to another character, “Tomorrow I am going to pick up my dream car.”  If you know much about Agent 007, you will immediately have a mental picture of a gleaming white Aston-Martin hardtop.  If you are not familiar with the James Bond character you will probably picture your own “dream car” whatever it is;  perhaps it’s a Porsche, Corvette, Ferrari, or Lexis.

That describes a powerful marketing concept called “Front of the Mind Awareness.”  A refinement of that concept, which is applicable to excellent telephone prospecting, is “Favorable Front of the Mind Awareness.” 

Get a list of six hundred prospects that meet the demographic criteria of companies or individuals that buy the type of products and services that you sell.  You can call those people every three to four weeks, providing that you change your prospecting offer every time you call.  The first time you call the list, about seven percent of them will ask you not to call them anymore;  so don’t.  That leaves you with about 560 prospects on your list.  It is easy to contact that many every three to four weeks.

If the way you do your prospecting leaves those people feeling good about each call they receive from you, you will be developing Favorable Front of the Mind Awareness in most of their minds.  That means that anytime they are exposed to marketing, advertising, or cold calls about your type of products and services, most of them will immediately have favorable thoughts of you.

If you call them more frequently, a higher percentage will become your customers.  However, if you push them for an appointment or try to engage them in a sales conversation, that will create the opposite effect. 

People buy in their own time, for their own reasons. They do not buy because you need to make a sale this week. It is important that you are in frequent contact with your whole list so that you are there when they want to buy what you have to offer. The more often they hear from you, provided that your calls are very brief, informative, and free of any pressure, the greater positive affect it will have on your prospect’s minds.  That will continuously increase Favorable Front of the Mind Awareness. 

The end result is that almost all of your appointments will be with people who want to buy what you have been offering them.  After they become your customers, provided that you continue to call them at the same intervals, they will be loyal clients for years to come.

You can learn more about this kind of prospecting by going to www.HighProbSell.com.

Posted by Jacques Werth at 7:32 pm
 

by Jacques Werth

The ability to prospect efficiently, effectively and enjoyably will enable you to meet with prospects that need, want and can afford your products and services – now. Your confidence will soar and empower you to develop a consistently superior income stream.

1. Start with a highly targeted telephone prospecting list, consisting of people or companies that are most likely to buy your type of products and services. Use a highly reputable list broker to find such a list. Start with a list of no more than 600 names. You cannot afford to develop your own list; It is much too time consuming. If you already have a book of business, follow this prospecting process with your existing clients as if they are new prospects.

2. Call every name on your list every 3-4 weeks. Understand that only a small percentage of your list will be ready to buy the first time that you call. Many more will be ready each successive time that you call. People buy in their own time for their own reasons; not because you have to make a sale this week. Calling them frequently is vital to prospecting success.

3. Present a “prospecting offer” of no more than 45 words that clearly states who you are, what you are selling, and two features of your product or service. Finish up with “Is that what you want?” Each time you call, change the two features. That will prevent most prospects from getting annoyed. It will also eliminate most of the rejection that is caused by traditional cold calling.

4. If the prospect says “No” or “I am not interested,” you say “Okay, good bye.” Do not press for an appointment. Do not try to engage the prospect in a conversation or ask any questions. This will be the most pleasant sales call they ever get. It will assure that very few prospects will ask you not to call again.

5. Schedule your prospecting sessions for 3½ hours. Take a fifteen-minute break between each hour. This is more productive than five prospecting sessions of one hour each.

6. Tape yourself. Use a tape recorder with an open microphone to tape your side of each call. Start the tape when the prospect answers. Listen to how you sound. The goal is to hear yourself using your usual conversational tones. Do not try to sound like a professional salesperson. Do not come across as overly enthusiastic, unusually friendly, or enticing. Just relax and present your offer without persuasion.

7. Always be in a “Disqualification” mode. Be determined to spend your selling time only with High Probability Prospects. Disqualify Low Probability Prospects quickly and courteously. Don’t allow desperation or anxiousness to deter you from your mission. If the prospect says “Yes,” you ask “Why?” Let the prospect convince you that he/she is a High Probability Prospect.

8. Accept the fact that prospecting really is a “numbers game.” The most important numbers are your Dials per Hour and the ratio of prospecting Offers to Dials. Most agents dial at least fifty numbers per hour.

9. Keep accurate records of your prospecting sessions. We have trained thousands of agents to be successful prospectors. The most successful keep accurate records. The least successful don’t. The act of keeping records will enable your subconscious mind to constantly improve your results.

10. Most top producers make fewer appointments, but close most of the prospects they meet.

You can learn more about efficient, effective, and enjoyable prospecting by going to www.HighProbSell.com.

Posted by Jacques Werth at 1:07 am
 

We published this article early last year (2008) but it seemed worth revisiting given current events.

What Good is a Recession?

Whether a recession is generally spread across all industries, or localized to just your industry, it is a great time to be selling. A recession is defined as two consecutive quarters (3 month periods) when economic activity, i.e. total sales, is lower than the two preceding quarters. In severe recessions ales have been as much as 15 percent lower than the two preceding quarters. That means that (only) 85 percent of your market is still buying. However, most of your competitors will have substantially cut back on their sales efforts. They often cut back by 50 percent or more.

A Time to Sell More, Not Less

In the 1980s, at the start of the personal computer era, there were 151 computer manufacturers in the USA. Due to over-production, the industry went into a tailspin. Fifty-two of those computer manufacturers went bankrupt in the first year of that industry recession. At that time, I was the Executive VP of a company that provided manufacturing equipment and tools to the computer industry.

Most of our competitors, the suppliers to the computer industry, feared the recession. So, they cut back on their sales and marketing efforts. However, our company hired and trained more salespeople, and we increased our marketing efforts. And, that was a period of maximum growth for our company.

Think about it! During that recession, 99 of the original 151 computer manufacturers were still building and selling computers. And, their average sales went up because their failed competitors could no longer supply computers to the market. There were 33 percent fewer computer suppliers in a market that was buying 15 percent fewer computers. Therefore, the computer companies that survived did an average of 18 percent more business. However, our company’s sales to the computer industry increased by almost 100 percent because most of our competitors made themselves weaker due to their fear of the recession. While we were expanding, many of our competitors failed.

A Good Time to Gain Market Share

Even companies that have a very large market share should continue their levels of sales and marketing during a recession. That has been proven in the auto industry where American manufacturers are managed for profitability per quarter and Japanese manufacturers are managed for long-term growth. While the American car companies have cut back on marketing and sales during recessions, Japanese car companies have continued at pre-recession levels. Thus, the Japanese gained market share during the recessions and they held onto their market share gains when the recessions ended.

Adjust Your Sales Process

Whether you are running a company or your own book of business, you should be able to considerably increase your success during a recession. However, it is not “business as usual.” Having a highly effective sales process is more important than ever. You must be able to efficiently find and identify the high probability prospects. You must be able to work with them on the basis of mutual trust, mutual respect and mutual commitments.

This recession can be a good time for you.

Posted by Jacques Werth at 6:55 pm
 

I went into five automobile showrooms, all with the same make cars, in order to choose the one where I bought my last car.

My experience at the first four dealerships, after their big toothed smile greetings, each salesperson assured me that I would get the best deal and the best service if I bought a car from them; especially if I bought it on that day.

At the fifth dealership, a very large one, a salesperson named Walt asked me, “Do you want to buy a car, or would you like me to leave you alone while you look at the models on the floor?”

I said, “I want to buy a car” and I told him which model I wanted.

He said, “Who will be driving your new car?”

I said, “Mostly me, but sometimes my wife. She is going to drive our luxury gas guzzler, and I’m going to drive the new one to and from work.”

He said, “Does she need to be in on the decision to buy?”

I said, “Yes, but only to select the exterior and interior colors.”

He said, “What kind of work do you do?”

“I’m a sales consultant and trainer,” I said.

“I wish I had some good sales training before I got into this business,” he said. “I had to learn the hard way.”

“Most good salespeople learn the hard way,” I said. “What’s the most important thing you learned about sales?”

Walt replied, “I came to realize that the prospects are always in control and they want to be treated with respect.”

Later on, when I returned to pick up the car, I asked who the top salesperson in the agency was and they said, “Definitely that would be Walt, even though he’s kind of quiet and reserved…but he’s got something…he’s got the magic.”

Posted by Jacques Werth at 10:01 pm
 

Another story from my observations of top producer selling methods…

Bill Silvers was the top producer for the largest textile manufacturer in North America. He was the second of hundreds of top salespeople that I observed working with prospects and customers. During the first sales visit that I went on with him, he was showing his company’s new seasonal textile samples to the owner of a dress manufacturing company. The owner said, “Bill, none of these samples are what we want for this spring’s line. We’re going in a different direction.”

Bill said, “Okay Manny. How about telling me about any changes you plan for your summer line?” They discussed that for the next fifteen minutes and then we left.

Walking to his car, I asked Bill why he didn’t try to persuade the customer that his samples would sell. He said, “Manny knows his business far better than I do. If I tried to persuade him, he would feel disrespected, resist my persuasion and he would resent me for trying. This way, I kept his respect and enhanced the probability of doing business with him in another few months.”

Persuasion is a great way to sell if you can find people who want to be persuaded to buy. But, think about how you would react when someone tried to persuade you to buy something you did not want. You would probably resist and resent them, too. That is why prospects who want to be persuaded are so rare that finding them is a real long shot.

If you really think you are a good persuader then you probably make appointments with people who are interested in your products and services. Interested people may seem to be in need of persuasion, though they seldom want to be persuaded and most of them resist. Salespeople who prospect and sell that way make loads of appointments. However, most of them don’t do much business.

Salespeople who think they are not great persuaders often sell a lot more. They gain a big advantage by focusing on finding and making appointments only with people who already want to buy what they are selling.

Good Selling,
Jacques
______________________________________

If you want to read more about the advantages of not persuading, the first 4 chapters of our book is available online.

If you want to experience what it feels like to talk with a High Probability salesperson, give us a call at 800-394-7762.

Posted by Jacques Werth at 2:00 pm
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